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Excellus BCBS Medicare Broker News Vol. 5 No. 11

December 4, 2023
Excellus BlueCross BlueShield

Member Updates For The New Year

As we all begin the transition to 2024, the Excellus team wants to ensure your clients that are new or existing Excellus BCBS members are aware of the following:

  • All Direct Pay Medicare Members will receive a new ID card for 2024. This applies to new and current members. The new ID cards should arrive in the next few weeks.

OTC Benefit

  • OTC catalogs will be sent to all members in the month of December to be used with their 2024 OTC benefits.
  • NEW for 2024: Members will be allowed to self-pay balances above their OTC allowance. The ordering system will advise the member that their order exceeds the max amount and will give them alternative options for covering the remaining balance.

Flex Card

  • Existing funds on the 2023 flex card must be used by December 31. Unused funds will be forfeited after December 31, 2023.
  • Members with an existing flex card will not receive a new card. Funds will automatically be reloaded to their existing card by January 1, 2024. Members can check their current card balance or order a replacement card by calling 833-655-1780.
  • Members with flex cards can now earn an extra $100 annually for completing healthy activities. See the flyer below for more details.

    Flex Card Rewards And Incentives (PDF)  

2024 Med Supp Sales Kits Now Available

The sales kits for 2024 Medicare Supplement plans are now available to order. Excellus BCBS are processing all pre-orders now. If you’ve already placed your order, no action is needed.

To place a new order, email:

  • Rochester Region - Elizabeth Gardner -  ExcellusBSD@excellus.com
  • CNY, East, Utica-Rome Regions - Renee Marchione -  ExcellusBSD2@excellus.com

As a reminder, Medicare Supplement Plans D, G, and N premiums will increase by 66 percent effective January 1, 2024. If a member would like to disenroll, their Medicare Supplement plan will term as of the first day of the month, following receipt of the disenrollment form, unless a requested disenrollment date is written on the form. (i.e., please disenroll effective 12/31/2023).

Excellus will also accept letters with a cancellation date and signature that can be faxed to 716-857-6160. Letters are also accepted by mail to PO Box 211316 in Eagan, MN 55121.

    Med Supp Disenrollment Form (PDF)  

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