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Excellus BCBS Broker News Vol. 5 No. 9

October 23, 2023
Excellus BlueCross BlueShield

Medicare Recognizes  Excellus BlueCross BlueShield For Quality        

The Centers for Medicare and Medicaid Services (CMS) announced its 2024 quality ratings, and again this year recognized Excellus BCBS for its Medicare Advantage plans. This is the eleventh consecutive year the health plan has ranked above average or higher for its Medicare Advantage plans for member satisfaction and quality performance in clinical care. Recognition from CMS comes in the form of Medicare Star ratings.

Please replace 2023 Star Ratings in your Medicare Advantage Enrollment Kits with the 2024 Star Ratings by November 2, 2023.

2024 Star Ratings (PDFs)                  

Read More About Our Ratings                  


Find 2024 Resources On The Sales Hub        

Find everything you need to succeed this AEP on the Medicare Sales Hub. It has been updated with materials for 2024 that are free to download and share. Or you can contact your Broker Account Executive if you would like to order print copies of any resources.

Log In To The Sales Hub                

Need Access? Register Now!                  


REMINDER: From Our “First Look” Broker Event!

If you couldn’t join us, here are some highlights:

  • Plan options in every region that offer access to doctors locally, nationally, and around the globe
  • Preventive dental included in ALL plans with NO copayment
  • Comprehensive dental included in ALL plans with $1,000 annual allowance
  • $500 flex card on select plans for dental, hearing, and vision expenses
  • OTC benefit of up to $200/year included in ALL plans
  • FREE: Routine hearing exams in ALL plans
  • Annual eyewear allowance of up to $350/year included in ALL plans
  • FREE: Meal delivery service included in most plans
  • FREE: Silver&Fit® gym benefit in ALL plans
  • Additional Rewards up to $100 on flex card plans (Medicare Blue Flex PPO & Medicare Blue Access PPO)

Thank you for your partnership! We look forward to continued success and another 10 years. Cheers!

REMINDER: 2024 Agent And  Broker Training/Testing Guidelines        

The 2024 testing guidelines have been posted on the CMS  website. The document contains the CMS list of components that are required to be discussed by agents during the marketing and sales of Medicare Advantage-Prescription Drug plans.

Plans must ensure that all agents and brokers (employed, captive, and  independent) discuss the CMS developed list of items (included in the  training/testing guidelines) during the marketing and sale of an MA or Part D  plan, prior to the beginning of the enrollment process. Please contact your  account representative with any questions.

2024 Training And Testing Guidelines (PDF)                  

Agent Appointment Checklist (PDF)                  


REMINDER: Direct Pay Members To Receive New ID Cards        

Due to a change in emergency copay, all direct pay members will receive new ID cards.  The cards will be mailing in December, and members MUST receive the new card  by December 31, 2023. A buck slip will be included with the card mailing  explaining the reason for the new card.


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