As a reminder, all calls with prospects and current members must be recorded and stored in a HIPAA compliant manner according to the CMS requirements implemented in October 2022. This includes all pre-enrollment calls and post-enrollment calls.
Many brokers and agencies are already taking advantage of established call recording capabilities. Several quoting and enrollment platforms have added call recording, storage, and retrieval capabilities. Brokers also have access to a variety of mobile phone-based apps that can record and store calls.
Talk Desk is replaced by Medicare Voice Signature Services and is accessible via Producer Toolbox. Medicare Voice Signature Services should be used only during a face-to-face appointment when the applicant is unable to physically or electronically sign the SOA or enrollment application. Should you have a need to use the new tool, please refer to the Quick Reference Guide.
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Get Your FREE Site >The upgraded Short-Term Home Health Care product is now available in Oregon on GTL's Agent Portal and available soon on the e-App!
Please ensure you are using the correct application. Remember, the correct application is always available in LEAN™.
The current option for using voice authorization when submitting an application will no longer be available starting April 1, 2024.
This edition highlights how our focus on quality shows up for you and your members.
Medicare Advantage members in Connecticut, New Hampshire, New Jersey, and New York, now have more choices for using their Groceries benefit.
To support quality improvement, retention, and effectuation initiatives, Wellcare will change its payment of all D-SNP and C-SNP Health Risk Assessments (HRAs) to effectuation versus submission effective April 1, 2024.
Choosing an FMO to work with is not just about having access to top insurance products and commissions, it’s about finding a one-on-one agent service that is prepared to meet your needs.
Get to know us, and see how we can help you take your business to the next level.