

States are beginning to resume Medicaid renewals to confirm eligibility, a process that was suspended during the Public Health Emergency (PHE). As of April 1, 2023, states are able to disenroll Medicaid beneficiaries that no longer qualify. As a result, some of your D-SNP clients may lose their dual eligible status and need to find a new Medicare Advantage plan.
What your clients can expect.
How you can help.
There is no need to contact your D-SNP clients during this process; the assistance noted above will occur automatically. However, if you wish to reach out, or if they contact you:
Your Agent of Record (AOR) status will not be impacted.
At no time will the help Empire provides to your clients, during the Medicaid renewal process or to enroll in a new non-SNP Medicare Advantage plan when needed, change your Agent of Record status.
To learn more, download the Medicaid Renewal FAQ.
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