Empire is fully committed to helping new members understand their benefits and feel confident with their plan choice.
During this AEP season, Empire BCBS will be inviting their new members Monday through Friday to join a live Town Hall call with other new members.
You Can Improve Member Retention:
When enrolling new Medicare Advantage members, help prepare them for their Town Hall call by explaining that this call is like listening to a radio show or podcast. Members can choose to listen, or they can participate by submitting questions to a panel of experts.
Phrases you can use when talking about Town Hall calls:
What new members are saying about their Town Hall calls:
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