Please see below the different tools and useful links provided by Empire BCBS as we move through this busy AEP season together!
Recorded Webinars:
Tim Glover in VA created a couple of easy to watch, short and fun webinars to help you understand the eSOA and mProducer online application process. You’ll enjoy Tim’s humor as he walks you through how to easily enroll someone.
Electronic SOA – Password Uc79fUK2 (10 min)
MAPD Application Transfer – Password 3AqsZNbJ (29 min)
How to Find a Doctor/Drugs
https://shop.empireblue.com/medicare – In the upper right corner, choose Useful Tools
You can also order a paper directory in CustomPoint. Keep in mind they are updated at least once a month so online is always the most accurate
Changing to a Different (New) Plan
All plan changes require a new application. There are a few ways to capture this:
AOR/BOR Letters
CutomPoint
Please visit the CustomPoint site at https://custompoint.rrd.com. You can find all of the sales kits and collateral items, such as hospital flyers and OTC catalogs, needed to deliver outstanding sales meetings with your clients. To access CustomPoint you will need:
Please contact Medicare Agent Support at 800-633-4368 or medicareagentsupport@anthem.com if you need your User ID or a password reset.
OTC Catalogs
2021 Color OTC catalogs are available to order in CustomPoint. Note: Existing members will not be getting a new OTC card. Please advise them to keep their old card.
More resources here:
Don't have a MedCareValue page yet?
Get Your FREE Site >If an agent does not complete a 2025 onboarding invite by July 7, the onboarding invitation will be canceled
New sales incentives kicked off on July 1, and you have even more opportunities to bring home extra cash.
Evolve will allow users to seamlessly transition their current business
Email address will be deactivated as of August 31, 2025 and will no longer be monitored after that date.
Important D-SNP Plans Information | Preparing For AEP - Core And Retail Trainings
2026 Large Group Product Updates And Reminders
Choosing an FMO to work with is not just about having access to top insurance products and commissions, it’s about finding a one-on-one agent service that is prepared to meet your needs.
Get to know us, and see how we can help you take your business to the next level.