< Agent Blog

Easy Steps to Order Your AEP Marketing Materials with Cigna

September 19, 2022

Order your marketing materials for AEP 2023 on CustomPoint

Marketing materials for AEP 2023 are now available in CustomPoint! Choose from sales kits, comparison brochures, and brochure holders to boost your sales during AEP this year. Orders are shipped on a first in, first out basis.

To access CustomPoint, log in to CignaforBrokers.com, then select CustomPoint from the dashboard to be directed to the site.


Here's how to order your Sales Kits, Brochures and Brochure Holders:

1.  From the CustomPoint home/main page, go to the top navigation menu.

2.  Hover over select Sales Materials (Book, Brochure, etc.), click on 2023, and then on the next screen, select your state.

3.  On the next screen, select the desired sales materials (Comparison Brochure or Sales Kit Book).

4.  Hover over the Item Description of the material you want, enter the quantity required, and then add to cart (note that you can also add items to your cart by clicking on the green plus symbol in the order column). You will see a "Item Added to Cart" popup.

5.  If you wish to add additional materials to your cart, repeat the steps above until you have ordered what you need. When finished, proceed to the steps below to checkout.

Here's how to checkout:

1.  Begin Checkout - Select Cart at the top of the screen to view your order so far. Review your cart for accuracy. Note that from here, you can continue shopping or checkout. If shopping is complete, choose Checkout.

2.  Delivery Options - If you're a first time user, manually enter your shipping address. If you're a returning user, choose your previous address in the drop-down menu called "Address Source." Once you have entered or populated your shipping address on this screen, make sure the selections "Add to Address Book" and "Is Default Address" are checked at the bottom of the screen. Press the Validate button.

3.  Bill To Address - If you are ordering customizable materials, your address will populate in the "Bill To Address."

4.  Order Details - Select your shipping and customer information and confirm it is correct. This page focuses on shipping costs. Please select cost center on this screen.

5.  Order Summary - This is your last chance to confirm, change, or otherwise adjust your order. If everything looks correct, select Submit Order.

6.  Confirmation- A confirmation email from RR Donnelly will be sent to you shortly with details pertaining to your order.

Keep in mind: 

·    You must be certified and ready to sell in order to access 2023 materials. You will only be able to access materials for the markets that you are ready to sell in. 

·    Orders placed in August and September may show as backordered until materials have been printed and delivered to fulfillment facilities.

·    If an item shows as backordered after 10/1, it is usually an indicator that all the requested quantities have been allocated and the material is back on the press.

·    Please do not duplicate orders that have a “Backorder” status.

·    You can log in to CustomPoint to track your shipment.

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