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Coming soon: Member ID cards with QR codes, plan-specific webpages, videos and more for 1.9M Aetna members

October 6, 2022

Introducing enhanced materials for Aetna® Medicare members

Good news! For the 2023 plan year, 1.9 million members of specific plans* in 46 states will receive enhanced member materials. These materials are designed to help them access plan-specific information faster. Click here to preview which plans are part of this initiative and what members will receive.  (*Excludes PDP members, as well as FIDE D-SNP, QNXT D-SNP members, and H4982-016 (CA) members)

What members will receive

The type of materials members will receive varies by plan. 

  • All members will get an updated member ID card with a QR code and link to their new, plan-specific landing page.
  • Some members will also get a quick start guide (handbook) and access to an on-demand video.

Click here to view what members will receive.

QR codes on Aetna ID cards will connect members to the plan-specific landing pages on AetnaMedicare.com. New and existing members should receive their 2023 ID card in November or December.

Plan-specific landing pages offer a convenient, single location for benefit and cost information tailored by plan. The landing page URL appears on the back of the member ID card. Members can review plan documents (like the Summary of Benefits, Evidence of Coverage, and formulary), access their secure member website, and find other helpful resources. The landing pages will launch October 1.

The quick start guide (handbook) features a plan snapshot with cost and prescription coverage information, plan extras and QR codes for quick access. The digital version of the guide will be available by December on the plan-specific landing page. The printed version is targeted to mail to members in January 2023.

Plan-specific, on-demand videos will offer an overview of plan features and benefits. They'll cover things like costs, prescription drug coverage, and benefits. The videos can be accessed through the plan landing pages and are targeted for release sometime in October.

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