As an agent representing Cigna, they recognize the significant amount of time and work it takes to build your business. Your hard work deserves to be protected. That's why in advance of AEP, they want to let you know that they are committed to protecting your Agent of Record status as well as the commissions you’ve earned for the customers you’ve enrolled.
Cigna has established a Dedicated Plan Change unit that exists solely to help existing customers transition from one plan to another. This unit is staffed by licensed service representatives, not Sales Agents.
As an agent, you still have the option to fill out a new application to submit for current customers. However, Cigna wants you to know that you can feel confident in referring your current Cigna customers interested in changing to a different Cigna plan to the Plan Change Queue.
Your current Cigna customers can call 1-855-649-5105 to connect to the dedicated Plan Change Queue.
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