< Agent Blog
Oct
18
,
2021

Cigna's Agent of Record Commitment

October 18, 2021

There's no question it takes a significant amount of work to build your business, and that's something you should be proud of. Cigna wants to let you know that they are committed to protecting your Agent of Record status as Cigna ll as the commissions you’ve earned for the customers you’ve enrolled.

  • Cigna understands that sometimes existing customers need to change plans.
  • Cigna would prefer that they remain with Cigna. 
  • Cigna wants to reduce the work associated with plan changes and free your time to focus on servicing and growing your book of business. 
  • Cigna wants you to trust that Cigna will protect your interests and that Cigna value you and your current relationship with the customers you’ve enrolled.

Their commitment to you

When an internal Cigna agent completes a plan change for one of your existing Medicare Advantage customers, you will remain the Agent of Record (AOR) and continue to receive renewal commissions on plan changes. 

How will they do this?

Cigna has established a Dedicated Plan Change unit within the CARL team that exists solely to help existing customers transition from one plan to another. This unit is staffed by licensed service representatives, not Sales Agents.

  • When an existing customer makes a plan change by calling the Dedicated Plan Change line directly, your AOR status will remain unchanged.
  • When an existing customer calls customer service inquiring about a plan change, the customer service representative will transfer the customer to their Dedicated Plan Change line and your AOR status will remain unchanged. 
  • When an existing customer initiates a plan change through one of Cigna’s internal field sales or telesales agents, a Cigna team member will either refer the customer to our Dedicated Plan Change line or complete the plan change themselves. In either case, your AOR status will remain unchanged.

The Agent of Record policy applies to:
Active, licensed, appointed and 2022 certified agents at the time of the customer’s plan change

The Agency of Record policy does not apply when

  • The original agent is no longer eligible or terminated
  • Another active, licensed, appointed and 2022 certified, external agent (not employed by Cigna) facilitates the plan change
  • The plan change is facilitated through an external Cigna appointed call center agent/agency


The plan change process
As an agent, you still have the option to fill out a new application to submit for current customers.

Customers can call 1-855-649-5105 to connect to the dedicated Plan Change Queue.

View Details >View Details >

Questions? Call us at 855-888-8326.

Don't have a MedicareValue page yet?

Get Your FREE Site >

Posts you may be interested in...

Read More

Special Election Period (SEP) in effect for Connecticut

December 6, 2021
Agent Blog Icon - Indicates this is a blog article.

Please be advised that a state of emergency was declared, impacting individuals in Connecticut. This declaration allows for a one-time Special Enrollment Period (SEP).

Read More

Special Election Period (SEP) in effect for New Jersey

December 6, 2021
Agent Blog Icon - Indicates this is a blog article.

Please be advised that a state of emergency was declared, impacting individuals in New Jersey. This declaration allows for a one-time Special Enrollment Period (SEP).

Read More

Upcoming Important Enrollment Periods

December 6, 2021
Agent Blog Icon - Indicates this is a blog article.

Although AEP isn’t quite over, UPMC for Life wanted to provide you with some information regarding the Open Enrollment Period (OEP) and their newly awarded 5-star Special Enrollment Period (SEP).

Read More

AEP 2022 Sprint to the Finish!

December 6, 2021
Agent Blog Icon - Indicates this is a blog article.

Anthem/Empire wants to thank you for your hard work and efforts during AEP! Please take a look at the enclosed Success Guide and End of AEP Flyer. Following these tips will ensure all of your applications are processed smoothly, especially those submitted on December 7, 2021.

Read More

New Humana IGNITE Newsletter Now Available

December 6, 2021
Agent Blog Icon - Indicates this is a blog article.

A new Humana IGNITE newsletter is now available. View post for details.

Read More

Excela Health Network Access

December 6, 2021
Agent Blog Icon - Indicates this is a blog article.

If your sales region includes Westmoreland County, you may have already heard about UnitedHealthcare terminating their access to Excela Health for 2022.

Who we are & what we do.

Choosing an FMO to work with is not just about having access to top insurance products and commissions, it’s about finding a one-on-one agent service that is prepared to meet your needs.  

Get to know us, and see how we can help you take your business to the next level.

Learn More

Helpful Links

New Here?

We love meeting new people! Fill out the form below, and one of our sales directors will get in touch with you shortly.

Thank you! Your form has been received!
Oops! Something went wrong while submitting the form