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Cigna Reminder: Internet Service Discounts for Low-Income Customers

October 14, 2022

Internet service discounts available for low-income customers

There is a new federal program available that helps low-income households pay for internet service and connected devices like a laptop or tablet. The  Affordable Connectivity Program (ACP) is a federal government program that  helps connect families and households struggling to afford internet service. This  program could help many of your Medicare customers, especially those on a  fixed budget and those enrolled in a dual eligible special needs plan  (D-SNP). 

The benefit provides:

  • Up to  $30/month discount for internet service
  • Up to  $75/month discount for households on qualifying Tribal lands
  • A  one-time discount of up to $100 for a laptop, desktop computer, or tablet  purchased through a participating provider if the household contributes more  than $10 but less than $50 toward the purchase price. 

Note: The ACP is limited to one monthly service discount and one  device discount per household.


Agents are encouraged to spread the word about this program. With affordable  internet, customers can get 24/7 access to Cigna.com where they can get information about Medicare plans, benefits, services, and  claims. Feel free to share this information via the flyer or social media  image below. 

Flyer  (8 1/2" x 11" PDF) - English | Spanish

Social  Media Post (Word) - English | Spanish



About the ACP      

Eligibility:* A household is eligible for the ACP if the household meets at least one of these four conditions: 

  • Household income is at or below 200% of the Federal Poverty Guidelines 
  • Household already receives a Lifeline benefit. 
  • A member of the household receives a governmental benefit like SNAP, Medicare, SSI, WIC, Pell Grant, or Free or Reduced-Price Lunch.
  • Customer may also qualify through a participating internet provider's existing low-income program.

Two steps to enroll:**      

1.  Go to AffordableConnectivity.gov to submit an electronic application or print a mail-in application.

2.  Contact a participating broadband provider to select a plan and have the discount applied to your bill.

View Details >View Details >

Questions? Call us at 855-888-8326.

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