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Cigna Medicare Minute - May News

May 15, 2024

Honoring and supporting our Veterans

Cigna is grateful for our brave Veterans and their sacrifice in service of our country, and they are committed to supporting and helping them in a variety of ways. In addition to offering Medicare plans designed specifically for our Veterans, Cigna has a Veteran Support Line available to any Veterans, as well as their caregivers and families. Call 855.244.6211 24/7/365 for resources and support.

Medicare card image usage

CMS prohibits the use of the Medicare name, logo, and Medicare card image in a misleading way. All materials that include an image of the Medicare card must obtain prior authorization from CMS. Follow the process below:

  • Send an email to the CMS marketing mailbox at Marketing@cms.hhs.gov with a copy of the material that has the Medicare card image on it for both Marketing and Communication materials.
  • When filing marketing materials in HPMS, the approval email must be included with the material when submitted.
  • For TPMOs only: CMS requires that agencies add a disclaimer near the Medicare card image indicating they are not affiliated with or endorsed by CMS, HHS, the Federal Government, etc.

Text messaging for brokers

Texting is now available for licensed and ready-to-sell MA brokers. Texting allows Cigna to send important and timely messages directly to you, including reminders about important dates and more. Keep an eye out for texts from Cigna Healthcare (844.986.5107) – your ultimate connection to staying updated and informed!

Other creditable drug coverage SEP

The Centers for Medicare & Medicaid Services (CMS) allows for a Special Enrollment Period (SEP) when a Medicare beneficiary with other creditable drug coverage is moving from a Medicare Advantage plan with drug coverage (MAPD) or a prescription drug plan (PDP) to a Medicare Advantage (MA) only plan or Original Medicare. Use code 'CDC' on the enrollment form to enroll customers using this SEP. You must ensure all customers meet the eligible criteria for this SEP.

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Questions? Call us at 855-888-8326.

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