Cigna Medicare Minute - March News

Local market support

Cigna is excited to announce that texting is now available for licensed and ready-to-sell MA brokers. This new feature will allow them to send important and timely messages directly to you, including reminders about important dates and more. Keep an eye out for a text from Cigna Healthcare – your ultimate connection to staying updated and informed!

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Monthly trainings

Cigna has many monthly trainings available on Medicare Advantage and Cigna Healthcare Supplemental Benefits topics for brokers. Make sure to register for next month’s sessions. Check out the full April training schedule for topics and registration links below.

Topics include:

• Low Income Subsidy (LIS)

• Sales that stick: Retention strategies

• Cigna Healthcare MA dental benefits: A deep dive

April training schedule

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Rules of Engagement updates

Cigna has made updates to their Rules of Engagement (ROE). Updates include the addition of new hierarchy levels for topline partners and communication methods that Cigna Healthcare will use to communicate with contracted brokers, including SMS text messaging. Minimum requirements for agency-level contracts were also updated. The updated copy can be found in Producers' University.

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TPMO reporting requirements

As a reminder, Third-Party Marketing Organizations (TPMOs) are required to report subcontracted relationships and issues of non-compliance to Cigna Healthcare. Cigna has created templates to facilitate the reporting process. Please visit the website below to view the templates and learn more about the reporting requirements.

• TPMO reporting templates

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DPPO network expansion – Heartland Dental

Cigna Healthcare has secured a contract with Heartland Dental, one of the largest dental support organizations. As of March 1, 2024, their dentists are in-network for Medicare Advantage Dental Allowance DPPO plan. Contact your Broker Manager to view a list of all contracted dentists

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