Cigna's Medicare Advantage ID cards will be changing for 2025 plan year effectives. The changes they are implementing were made in an effort to increase efficiency and encourage treating providers to leverage the digital portals when acquiring a member's current PCP, therefore, eliminating unnecessary delays in treatment due to the referral process.
See what's changing below, so you're ready to answer any customer questions this upcoming AEP.
*Note: PPO members will not receive a PCP notification letter. Also, a letter will not be sent for PCP changes throughout the year, unless there is a plan-initiated PCP reassignment. In this case, members will be sent the appropriate PCP change letter.
Please encourage your HMO customers to keep their PCP notification letter, so they are able to easily find/identify their PCP's contact information.
Cigna expects that this change will have a positive effect on member care and experience by increasing efficiency and improving the referral process.
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