Cigna: Changes to MA ID cards

The changes will apply to 2025 plan year effectives

Cigna's Medicare Advantage ID cards will be changing for 2025 plan year effectives. The changes they are implementing were made in an effort to increase efficiency and encourage treating providers to leverage the digital portals when acquiring a member's current PCP, therefore, eliminating unnecessary delays in treatment due to the referral process.

See what's changing below, so you're ready to answer any customer questions this upcoming AEP.

What's changing?

• ID cards for 2025 plan year effectives will no longer display Primary Care Physician (PCP) names and phone numbers.
• HMO members will not receive new ID cards if they change PCPs throughout the year.
• HMO members will receive a PCP notification letter and FAQ letter upon selection of a PCP.* Log in to Producers' University to view the letters.
• The tooth icon will be removed from the card in favor of the 'Dental Plan' field.

What is staying the same?

• Members in HMO plans are still required to maintain a PCP.
• The PCP network name will not display on the ID card (previously removed in 2024).
• Copays will still display on ID cards.
• Provider claims addresses will still display on back of ID cards.
• Members will still receive a hard copy of their ID card and can request replacement/secondary ID cards if needed.
• PCP Independent Practice Association (IPA) notification letters will be sent to members when they select a PCP belonging to an IPA.
• HMO members with plan-initiated PCP reassignments will be sent the appropriate PCP change letter.

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When are these changes occurring?

• New enrollees with a 1/1/2025 effective date will start receiving ID cards without PCP information as soon as 10/15/2024.
• Current enrollees will receive new ID cards during the reissue period taking place between November and December of 2024.

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*Note: PPO members will not receive a PCP notification letter. Also, a letter will not be sent for PCP changes throughout the year, unless there is a plan-initiated PCP reassignment. In this case, members will be sent the appropriate PCP change letter.

Please encourage your HMO customers to keep their PCP notification letter, so they are able to easily find/identify their PCP's contact information.

Cigna expects that this change will have a positive effect on member care and experience by increasing efficiency and improving the referral process.

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