Cigna: Business technology enhancements coming soon!

Expect an easier contracting process and more.

Cigna is excited to announce that they are making some business technology enhancements to streamline the broker portal and improve your Medicare Advantage (MA), Prescription Drug Plan (PDP), and Supplemental Benefits (CSB) online experience! They expect that all changes will be completed and visible to you in late July.

Highlights include:

• Seamless registration – CignaForBrokers will be the single point of entry with one sign-on to access all online tools for MA, PDP, and CSB.
• Streamlined onboarding – Cigna is automating several processes to improve their onboarding and allow agents to start selling sooner. This includes real-time license and background verification, training notifications, and a new licensing status dashboard.
• More self-service options – At your convenience, you will be able to update select personal details, add administrative users, and manage your direct deposit account (MA/PDP only) in your broker profile on CignaForBrokers.
• Better reporting – Agency partners will have more visibility to recruiting, downlines across lines of business, and ready-to-sell status.
• MA/PDP commission enhancements – A new commission portal will include visibility to MA, PDP, HRA/VBE payments along with the ability to download statements in excel or PDF format.  

While many enhancements will be identical for all Cigna Healthcare® Medicare brokers, as you can see, there will continue to be some process differences between MA, PDP, and CSB lines of business. Essential details will be outlined in future communications.

IMPORTANT:

As you know, big changes involve many moving parts. To help guide you through the improvements, Cigna is putting together business technology enhancement resources just for you. These will include a FAQ document and multiple training opportunities.

You can expect more information and resource links in a few weeks – be sure to watch your email!

If you have any questions, please contact the Cigna Agent Resource Line (for MA/PDP) or the Agent Resource Center (for CSB).

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