Cigna Broker Insights: May 2025 - Edition 5.2

In this edition, Cigna will share the latest on the their Healthcare® Supplemental Benefits (CSB) Flexible Choice Dental, Vision & Hearing Plus product launch, updated consent to contact cards and compliance reminders for Medicare Advantage (MA) and Prescription Drug Plan (PDP) brokers, as well as Medicare broker trainings, and more.

Remember to review the Medicare broker news and updates section below for some important and timely updates!

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Sign up for June Medicare trainings

Don't forget to register for June training sessions. Cigna has trainings available on supplemental products (like Flexible Choice Cancer, Heart Attack & Stroke), selling MA compliantly, Dual Eligible Special Needs Plans (D-SNPs), and so much more!

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Get ready for exciting business technology changes

As was previously shared, Cigna is making some business technology enhancements that are coming your way in late July! Watch your email for more specifics, including training sessions and other resources to guide you through these exciting changes.

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Updated consent to contact cards now available

Cigna is happy to inform you that the updated Cigna Healthcare consent to contact cards are now available! Please start using these updated cards for all future lead generation events. Spanish versions of the cards will be available later this month.

Note: CustomPoint is now called 'Sales and Marketing Materials' in CignaForBrokers.

Here's how to find the updated cards: Log in to CignaForBrokers > Select 'Sales and Marketing Materials' > Navigate to 'Customized Sales Collateral' > Select '2025' > Select 'Prospect Correspondence' to view the cards.

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Compliant use of Special Election Periods (SEPs)

When completing customer applications, it's essential to understand eligibility guidelines mandated by The Centers for Medicare and Medicaid Services (CMS) regarding using SEPs. Please note that the misuse of SEPs, including the DST, MOV, PAP, ACC, and LCC SEPs,* may lead to disciplinary actions through the Sales Development Action Program (SDAP). Review the guidance from CMS and only submit applications using SEPs when appropriate. Reach out to the Cigna team with any questions.

*DST: Disaster, MOV: Move, PAP: SPAP beneficiaries/SPAP loss of eligibility, ACC: Accessible materials not received within an available election period, LCC: Involuntary loss of Creditable Coverage

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Flexible Choice Dental, Vision, and Hearing (DVH) Plus to launch on May 27

Start selling Flexible Choice Dental, Vision, and Hearing (DVH) Plus in CA, FL, IL, PA, and TX on May 27! Highlights include no waiting period for dental benefits and major dental services are covered at 20% in year 1 and 60% in years 2+.

Want to learn more? Listen to the podcast and reference the selling tools linked below to be ready to sell DVH Plus in these states next week!

>DVH and DVH Plus sales tools

>Podcast: What's New with Dental, Vision & Hearing?

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All forms, all in one place

Now you can find all account servicing forms in one central location on CignaForBrokers! All forms that were housed on Servicing Forms are now available via the Sales & Marketing Materials link on your dashboard navigation.

Please note: The Servicing Forms page will no longer be available as of 5/30.

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