Centene is consolidating the Wellcare By Allwell and legacy Wellcare Find A Provider (FAP) platforms and introducing several enhancements that are designed to improve the user experience, effective October 1, 2022.
A new public site landing page will assist in routing members and prospective members to the appropriate directory tool based on their location and plan selection. The new landing page will include all Wellcare Medicare plans, including Wellcare By Fidelis, Wellcare By HealthNet and Wellcare By Allwell. Check out the new landing page at wellcarefindaprovider.com.
Previously, members accessed Wellcare By Allwell networks by navigating to Health Plan directories that are state-specific and historically geared towards Medicaid. For the 2023 Annual Enrollment Period (AEP), members will access Wellcare By Allwell networks on one directory application at findaprovider.wellcarebyallwell.com instead of the current 19 separate sites.
Previously, Wellcare members accessed Medicare on the legacy Wellcare FAP platform. For 2023 AEP, members will access Wellcare networks on the Centene platform for a consistent directory look and feel across all of Medicare. Members will access the new Wellcare FAP application at findaprovider.wellcare.com.
Ascension Complete will not be changing sites for the upcoming 2023 AEP but will be receiving look and feel upgrades to be consistent with Wellcare By Allwell and Wellcare.
Reminder: Provider information is available on Ascend, Sunfire, and ConnectureDRX. Brokers using these platforms should use provider search within the platforms.
In addition to the platform consolidation, the Centene platform of FAP will undergo numerous feature improvements to enhance the overall experience for our members and improve access to care. For 2023 AEP, some of the new features added to findaprovider.wellcarebyallwell.com, findaprovider.wellcare.com, and findaprovider.ascensioncomplete.com include:
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