< Agent Blog
Sep
20
,
2022

Aetna: New CMS requirements you must follow starting October 1

September 20, 2022
Aetna

Preparing for AEP: New CMS requirements you must follow starting October 1

CMS issued several new rules for Medicare Advantage organizations, like Aetna, as well as for agents and other third-party marketing organizations (TPMOs) who sell these products. 

There are two new requirements you must implement starting October 1.You can find complete information in the 2023 CMSFinal Rule released May 9, 2022

Incorporate new disclaimer: A new disclaimer must be included on all third-party CY2023 materials — including sales calls— effective for marketing beginning October 1, 2022. Find out:

Record calls with beneficiaries:Starting October 1, agents must record all calls with beneficiaries related toMedicare Advantage (MA, MAPD, D-SNP) and Prescription Drug Plans. The callrecordings must be retained for a minimum of 10 years and made available to CMSupon request. Review answers to FAQsincluding:

  • What types of calls must be recorded? 
  • When and why might call recordings be requested? 
  • How can I record calls? 
  • Does Aetna offer a call-recording tool? 
View Details >View Details >

Questions? Call us at 855-888-8326.

Don't have a MedCareValue page yet?

Get Your FREE Site >

Posts you may be interested in...

Read More

Update for AARP Medicare Supplement Insurance Plans in Utah

April 30, 2025
Agent Blog Icon - Indicates this is a blog article.

An instructional flyer providing direction on how to complete the application under the Birthday Enrollment Period will be added to the Utah Enrollment Kits on May 7, 2025

Read More

A Brighter Way to Sell Dental is Here

April 28, 2025
Agent Blog Icon - Indicates this is a blog article.

NCD Bright by MetLife is now available for enrollments in Florida, Nevada and Pennsylvania!

Read More

Highmark: ICHRA Made Easy - Access The New Toolkit!

April 28, 2025
Agent Blog Icon - Indicates this is a blog article.

To support your success, Highmark has created a comprehensive ICHRA Toolkit providing all the resources you need

Read More

UnitedHealthcare: JarvisWRAP for April 21

April 21, 2025
Agent Blog Icon - Indicates this is a blog article.

C-SNP benefits, new marketing materials and more!

Read More

Excellus BCBS Broker News Vol. 20 No. 4

April 15, 2025
Agent Blog Icon - Indicates this is a blog article.

Tips For An Efficient Proposal | New Comprehensive Care And Disease Management Resources

Read More

UnitedHealthcare: JarvisWRAP for April 14

April 14, 2025
Agent Blog Icon - Indicates this is a blog article.

Boost your knowledge with these Medicare Supplement FAQs

Who we are & what we do.

Choosing an FMO to work with is not just about having access to top insurance products and commissions, it’s about finding a one-on-one agent service that is prepared to meet your needs.  

Get to know us, and see how we can help you take your business to the next level.

Learn More

Helpful Links

New Here?

We love meeting new people! Fill out the form below, and one of our sales directors will get in touch with you shortly.

Thank you! Your form has been received!
Oops! Something went wrong while submitting the form