AEP Updates from Empire BCBS

Please see below the different tools and useful links provided by Empire as we move through this busy AEP season together!

Important Vendor Contact Information

• Agent Support: (800) 633-4368, MedicareAgentSupport@Anthem.com
• Broker Training RSVP link: https://www.anthembrokerconnection.com/home
• 2021 Certifications: https://anthem.cmpsystem.com/ext/ahip/login.php  Code External-SelfReg
• Commissions and AOR: (877) 304-6470, Senior_SalesComp@anthem.com
• Licensing & Credentialing: (877) 304-6470, Anthem.Brokers@anthem.com
• Anthem Medicare (Find a Dr) Site:  https://shop.empireblue.com/medicare/ https://shop.amerigroup.com/medicare
• Broker portal: https://brokerportal.anthem.com/apps/ptb/login
• Order Sales Materials and link to Sales Toolkit:  https://custompoint.rrd.com
• MAPD Liberty Dental: 888-700-0992, https://client.libertydentalplan.com/anthem/FindaDentist (all other MAPD)
• Hearing Aids (Hearing Care Solutions): 855-312-2545, https://HearingCareSolutions.com/Anthem
• OTC (Solutran/Walmart): 1-866-413-2582, www.HealthyBenefitsPlus.com/AnthemBCBSotc
• IngenioRx mail order RX: 1-833-203-1735
• Logisticare Transportation: 1-855-875-5199 (48 hours noticed required)
• BlueView Vision: 866-723-0515

Agent Support Hours

• Monday-Friday now through 11/25 from 8:30 am – 8:00 pm
• Black Friday 11/27 from 9:00 am – 5:30 pm
• Sunday 11/29 from 9:00 am – 5:30 pm
• Monday 11/30 – Sunday 12-6 from 8:30 am – 10 pm
• Monday 12/7 from 8:30 am – 3:00 am (on 12-8)
• Saturdays starting 10/17 through 12/5 from 9:00 am-5:30 pm
• On Tuesday, 12/8 the Monday-Friday hours will return to 8:30 am – 8:00 pm and they will be closed on Saturdays and Sundays

DSNP verification is available in mProducerChanging to a Different (New) Plan

Empire encourages you to use this site versus calling in, as it is much quicker.

Voice Signatures!

Don’t forget you need to take a 60 min training in order to get your code to use on the Voice Signature tool.

Provider Lookup

Please use https://shop.empireblue.com/medicare

• Once you enter the zip and choose providers, you can still search for a specific provider, just scroll up on the screen to see the Advanced Search Options
• You can also download a pdf of the provider directory in CustomPoint https://custompoint.rrd.com

mProducer Recorded Webinars

Tim Glover from Empire has created a couple of easy to watch, short and fun webinars to help you understand the eSOA and mProducer online application process. You’ll enjoy Tim’s humor as he walks you through how to easily enroll someone.

Electronic SOA – Password Uc79fUK2 (10 min)

MAPD Application Transfer – Password 3AqsZNbJ (29 min)

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