< Agent Blog
Nov
01
,
2021

AEP News from Wellcare

November 1, 2021
Wellcare

This communication will provide information on the following topics we are sure you will find helpful as you continue to work with your clients:

  • Request For Information (RFI) - Resolving incomplete enrollments
  • Broker Identifier on Applications - Using the correct broker ID on applications
  • 2022 Centene Star Ratings - Downloads now available in CustomPoint
  • First Look Digital Materials - Locating resources formerly on the Digital Material Resources site

Request for Information (RFI)

Request for Information (RFI) status occurs when a submitted application is either incomplete or contains incorrect information. To avoid processing delays or application denial, please ensure you provide accurate and complete information.

You will be informed through email and text message if you have applications in RFI status. Please be on the look out for these notifications and act promptly to resolve. Important: RFIs must be resolved within 21 days of application receipt from the member, or the application will be denied.

The Request For Information Resource Page contains further instructions on how to resolve RFIs.

Broker Identifier on Applications

When submitting enrollment applications, please be sure to use the appropriate Broker Identifier. Do not use an Agency Identifier as this will impact commission processing and reporting. Please refer to the table below as a guide.

* Note: Wellcare by Fidelis Care does not accept paper applications. Electronically submitted applications should include the Wellcare By Fidelis Care unique broker identifier: FB + NPN (ex. FB123456).

2022 Centene Star Ratings

Wellcare recently shared a 2022 CMS Star Ratings Communication and provided quick access to download rating sheets.

They are pleased to inform you the 2022 CMS Star Rating documents are available for download within CustomPoint. Please Note: Translations will be available in the coming weeks.

2022 CMS Star Ratings

First Look Digital Material Relocation

CustomPoint serves as your one-stop shop for accessing materials you need when meeting with beneficiaries. In addition, most materials are available in multiple languages!

The following materials, previously available on the Wellcare First Looks Digital Material site, are now available through CustomPoint:

  • Benefit Highlights
  • Enrollment Guides
  • Comprehensive Formularies

Sales Presentations and Sales Videos are available in the Broker Resources section of Wellcare.com.

View Details >View Details >

Questions? Call us at 855-888-8326.

Don't have a MedCareValue page yet?

Get Your FREE Site >

Posts you may be interested in...

Read More

Excellus BCBS Medicare Broker News Vol. 5 No. 11

December 4, 2023
Agent Blog Icon - Indicates this is a blog article.

Member Updates For The New Year | 2024 Med Supp Sales Kits Now Available

Read More

Empire: Submit AEP applications by Dec 7

December 1, 2023
Agent Blog Icon - Indicates this is a blog article.

ALL applications must be submitted no later than 11:59 p.m. on December 7, 2023.

Read More

UnitedHealthcare Announces Amazon as New OTC Online Fulfillment Partner

November 30, 2023
Agent Blog Icon - Indicates this is a blog article.

Beginning in 2024, UnitedHealthcare is expanding member value by working with Amazon

Read More

Highmark: It's the AEP Home Stretch!

November 30, 2023
Agent Blog Icon - Indicates this is a blog article.

Resources, Updated HRA Submission Guidelines, and more!

Read More

Anthem: Dollar General is Now in the Grocery Network

November 29, 2023
Agent Blog Icon - Indicates this is a blog article.

Anthem Medicare Advantage members now have more choices when using their Grocery benefit allowance.

Read More

Excellus BCBS Broker News Vol. 18 No. 11

November 27, 2023
Agent Blog Icon - Indicates this is a blog article.

Gag Clause Prohibition Attestation | Sunsetting Wellbeing Programs | Preferred Value Formulary

Who we are & what we do.

Choosing an FMO to work with is not just about having access to top insurance products and commissions, it’s about finding a one-on-one agent service that is prepared to meet your needs.  

Get to know us, and see how we can help you take your business to the next level.

Learn More

Helpful Links

New Here?

We love meeting new people! Fill out the form below, and one of our sales directors will get in touch with you shortly.

Thank you! Your form has been received!
Oops! Something went wrong while submitting the form