This communication will provide information on the following topics we are sure you will find helpful as you continue to work with your clients:
Request for Information (RFI) status occurs when a submitted application is either incomplete or contains incorrect information. To avoid processing delays or application denial, please ensure you provide accurate and complete information.
You will be informed through email and text message if you have applications in RFI status. Please be on the look out for these notifications and act promptly to resolve. Important: RFIs must be resolved within 21 days of application receipt from the member, or the application will be denied.
The Request For Information Resource Page contains further instructions on how to resolve RFIs.
When submitting enrollment applications, please be sure to use the appropriate Broker Identifier. Do not use an Agency Identifier as this will impact commission processing and reporting. Please refer to the table below as a guide.
* Note: Wellcare by Fidelis Care does not accept paper applications. Electronically submitted applications should include the Wellcare By Fidelis Care unique broker identifier: FB + NPN (ex. FB123456).
Wellcare recently shared a 2022 CMS Star Ratings Communication and provided quick access to download rating sheets.
They are pleased to inform you the 2022 CMS Star Rating documents are available for download within CustomPoint. Please Note: Translations will be available in the coming weeks.
CustomPoint serves as your one-stop shop for accessing materials you need when meeting with beneficiaries. In addition, most materials are available in multiple languages!
The following materials, previously available on the Wellcare First Looks Digital Material site, are now available through CustomPoint:
Sales Presentations and Sales Videos are available in the Broker Resources section of Wellcare.com.
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An enhanced member experience is coming in 2023
Final Reminders For AEP | Medicare Supplement Update
It was recently discovered that Humana’s Rx Calculator and Humana.com were incorrectly quoting the $0 Rx Copay Benefit Model incorrectly for DSNP plans.
Your Wellcare NY Sales team wanted to remind you of an increase to the payment amounts for our Health Risk Assessment's (HRA's) and inform you of two important NY network additions.
Choosing an FMO to work with is not just about having access to top insurance products and commissions, it’s about finding a one-on-one agent service that is prepared to meet your needs.
Get to know us, and see how we can help you take your business to the next level.