.svg)
AEP News from Wellcare
This communication will provide information on the following topics we are sure you will find helpful as you continue to work with your clients:
- Request For Information (RFI) - Resolving incomplete enrollments
- Broker Identifier on Applications - Using the correct broker ID on applications
- 2022 Centene Star Ratings - Downloads now available in CustomPoint
- First Look Digital Materials - Locating resources formerly on the Digital Material Resources site
Request for Information (RFI)
Request for Information (RFI) status occurs when a submitted application is either incomplete or contains incorrect information. To avoid processing delays or application denial, please ensure you provide accurate and complete information.
You will be informed through email and text message if you have applications in RFI status. Please be on the look out for these notifications and act promptly to resolve. Important: RFIs must be resolved within 21 days of application receipt from the member, or the application will be denied.
The Request For Information Resource Page contains further instructions on how to resolve RFIs.
Broker Identifier on Applications
When submitting enrollment applications, please be sure to use the appropriate Broker Identifier. Do not use an Agency Identifier as this will impact commission processing and reporting. Please refer to the table below as a guide.
* Note: Wellcare by Fidelis Care does not accept paper applications. Electronically submitted applications should include the Wellcare By Fidelis Care unique broker identifier: FB + NPN (ex. FB123456).
2022 Centene Star Ratings
Wellcare recently shared a 2022 CMS Star Ratings Communication and provided quick access to download rating sheets.
They are pleased to inform you the 2022 CMS Star Rating documents are available for download within CustomPoint. Please Note: Translations will be available in the coming weeks.
First Look Digital Material Relocation
CustomPoint serves as your one-stop shop for accessing materials you need when meeting with beneficiaries. In addition, most materials are available in multiple languages!
The following materials, previously available on the Wellcare First Looks Digital Material site, are now available through CustomPoint:
- Benefit Highlights
- Enrollment Guides
- Comprehensive Formularies
Sales Presentations and Sales Videos are available in the Broker Resources section of Wellcare.com.
Questions? Call us at 855-888-8326.
Don't have a MedicareValue page yet?
Get Your FREE Site >Posts you may be interested in...
Read MoreUse GTL's Text-to-Sign Feature for Even Faster Submissions!
Save time and bypass the Voice Verification Call! Text-to-Sign is available on the Agent Portal only
Read MoreCompare The Benefits Today! See How The Difference is Clear with Clear Spring!
Help your clients meet life where it is at, secure and confident with Clear Spring Health!
Read MoreSee how Aetna is making it easier for members to stay informed
An enhanced member experience is coming in 2023
Read MoreExcellus BCBS Medicare Broker News - Vol. 4 No. 10
Final Reminders For AEP | Medicare Supplement Update
Read MoreImportant updates to Humana’s Rx Calculator and Humana.com
It was recently discovered that Humana’s Rx Calculator and Humana.com were incorrectly quoting the $0 Rx Copay Benefit Model incorrectly for DSNP plans.
Read MoreWellcare Increased Payments and Network Additions!
Your Wellcare NY Sales team wanted to remind you of an increase to the payment amounts for our Health Risk Assessment's (HRA's) and inform you of two important NY network additions.
-01.png){kind=spacer}
Who we are & what we do.
Choosing an FMO to work with is not just about having access to top insurance products and commissions, it’s about finding a one-on-one agent service that is prepared to meet your needs.
Get to know us, and see how we can help you take your business to the next level.
Canandaigua, NY 14424
