2023 Wellcare Sales Materials Update - New Timeline on Availability

Wellcare wants to make agents aware of an important update on the availability of ordering 2023 Sales Materials. The 2023 Wellcare Sales Materials will be available through CustomPoint for order beginning September 27th and available as downloadable PDF files on October 1st.

This year, 2023 materials will be pre-ordered and proactively mailed to select brokers based on 2022 Wellcare enrollment information. Please keep an eye out for an email confirmation from CustomPoint on pre-order shipments. The anticipated in-hand date for these shipments is September 27th.

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Ordering Timelines:

Please note order and delivery timelines for receiving materials prior to AEP:

Reminder: Prior to submitting your order for 2023 sales materials, you must be certified to market and sell 2023 Wellcare products.

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Accessing CustomPoint:

• CustomPoint can be accessed through Single Sign-On. Note: Access is granted 72 hours after completing certification training requirements.‍

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Resources:

• CustomPoint Frequently Asked Questions
• CustomPoint User Guide

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Video Walk-Throughs:

View the CustomPoint Video Tutorial to learn more about sales material ordering. Topics include:

• Begin Your Search and Choosing Materials
• Saving Your Order and Accessing a Saved Order    
• Editing Your Cart and Checking Out
• Tracking an Order
• Reordering Materials

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