With an industry leading Compliance Department, not only do we make sure we stay on top of the most current rules and regulations, legislation changes and marketing guidelines but we also strive to keep our agents informed and updated along the way.
Our goal is to help each of our agents and agencies conduct business in a compliant manner which not only helps prevent sales allegations but also aids our agency partners in ensuring their blocks of business are protected and, in the event of an audit, they are fully prepared to respond. We do this in several ways:
- Compliance Corner email updates
- Personalized Compliance Program development and implementation
- Audit assistance
- Website reviews
- Generic Marketing Material reviews
We want to change the way agents look at compliance; not as something frightening and overwhelming but instead as a way to grow and protect your business for years to come. Whether it is Medicare Advantage, Medicare Supplements, ACA plans or anything in between, we are here to help.
If you are interested in contacting our Compliance Department for more information or to report an incident, please click here.
Compliance Contact Information
For any incidents that are not submitted anonymously, please indicate if you wish to remain anonymous.
1.855.888.8326, extension 3013 This line is available 24 hours a day, 7 days a week.
You may leave a message without providing your name. If you leave a number, we will contact you to review your information.
Questions, concerns or details of an incident may be emailed to firstname.lastname@example.org. Please indicate if you wish to remain anonymous.
Along with any individuals, be sure to include the name of the organization involved in the incident.
Online Incident Form
We have provided an online incident form that you may fill out and submit electronically. If you experience any issues with the form, please email email@example.com.
Mail written correspondence marked confidential to:
Care Value, Inc.
PO BOX 25207
Farmington, NY 14425
Additional Compliance Information
Below are additional resources for questions, concerns and regulations regarding abuse and fraud issues.
Department of Health and Human Services Office of Inspector General:
Centers for Medicare and Medicaid Services (CMS):
CMS Prescription Drug Benefit Manual:
Medicare Learning Network (MLN) Fraud & Abuse Job Aid: