< Agent Blog
Mar
22
,
2023

Clover: Understanding CAHPS (Consumer Assessment of Healthcare Providers and Systems)

March 22, 2023
Clover Health

The Broker Community at Clover often has the closest and most personal relationship with many members. You're not just their broker; many members consider you a friend. You are in your members homes and know the unique details of their life. Through your passion and engagement with members, ensuring that they are in the plan that best meets their health and wellness needs, you have helped drive positive ratings for Clover. One of the most valuable ratings Clover can get is out of the CAHPS (Consumer Assessment of Healthcare Providers and Systems) survey sent by CMS each year.

Some things to understand and consider about the CAHPS survey:

· The survey will be sent to a select subset of Medicare members and that list is unknown to the health plan.

· The survey will arrive to members in a big white envelope with a cover letter, on CMS letterhead, inviting them to complete the survey, titled Medicare Experience Survey on subsequent pages.

· Survey takes approximately 15 minutes to complete and members often throw it out, not understanding the importance of it. If a member doesn't respond to the written survey by mail, they are given the option to complete the survey by phone.

· You can answer questions your member(s) have about the survey and help them get it completed as well. Let them know it's important to fill it out because it tells Medicare how well Clover has been doing their job in providing the care they deserve. Remind them that the survey is asking questions as it relates to the plan they had in 2022, not the current year plan. You cannot attempt to influence or encourage beneficiaries to answer survey questions in a particular way.

View Details >View Details >

Questions? Call us at 855-888-8326.

Don't have a MedCareValue page yet?

Get Your FREE Site >

Posts you may be interested in...

Read More

Geisinger: All the Medicare Information You Need Now

March 18, 2024
Agent Blog Icon - Indicates this is a blog article.

Help with OTC and flex benefits, D-SNP plan selection, and more

Read More

NCD Elite - Now Available in NY + CT!

March 18, 2024
Agent Blog Icon - Indicates this is a blog article.

You've been asking, and now, here it is! NCD Elite by MetLife is now available in New York and Connecticut!

Read More

GTL: Full Legal Signature Required for Application Processing

March 18, 2024
Agent Blog Icon - Indicates this is a blog article.

To expedite and ensure the smooth processing of applications, GTL can only accept the full legal signature on all submitted applications

Read More

High Deductible Plan G coming for AARP Medicare Supplement Plans

March 13, 2024
Agent Blog Icon - Indicates this is a blog article.

Watch for more information on the new HDG plan, launching this April for plan effective dates of June 1, 2024, and later

Read More

Get to Know: Accident Plus from Liberty Bankers

March 13, 2024
Agent Blog Icon - Indicates this is a blog article.

Accident Plus is a new supplemental health product offered by Liberty Bankers Life Insurance Company to help your clients receive financial help should an unexpected accident occur.

Read More

Coming Soon: Enhanced Agent Portals from Liberty Bankers

March 13, 2024
Agent Blog Icon - Indicates this is a blog article.

The redesigned Agent Portals will have a fresh new look and serve as an excellent resource for all your business needs.

Who we are & what we do.

Choosing an FMO to work with is not just about having access to top insurance products and commissions, it’s about finding a one-on-one agent service that is prepared to meet your needs.  

Get to know us, and see how we can help you take your business to the next level.

Learn More

Helpful Links

New Here?

We love meeting new people! Fill out the form below, and one of our sales directors will get in touch with you shortly.

Thank you! Your form has been received!
Oops! Something went wrong while submitting the form