UHC Focus News

UHC Focus News

Focus News

AGENT Q&A: FRAUD WASTE AND ABUSE REQUIREMENT

Compliance has received questions concerning an email sent out in January about updates made to the Centers for
Medicare and Medicaid Services (CMS) website — here are the most common questions. Full article

OPERATIONS NEWS

New Renew Magazine: Carol Burnett Laughs Through the Hard Times
The latest issue of Renew by UnitedHealthcare is all about the healing power of laughter. Who better to speak
to this than the queen of comedy, Carol Burnett. Full article

Updated UnitedHealthcare Medicare Solutions Agent Guide Available on the Distribution Portal
The UnitedHealthcare Medicare Solutions Agent Guide has been updated and is now available on the UnitedHealthcare
Distribution Portal home page. Full article

SALES NEWS

Don’t Overlook that Email! A Refresher on Emails Requiring Agent Action
If you are ever unsure if an email from UnitedHealthcare requires your immediate attention, here’s a refresher
on some emails that require action and what they mean. Full article

Coming Soon! UnitedHealthcare New Event Reporting Process
This spring, UnitedHealthcare is releasing a new event reporting process to help make your job easier and more
efficient! Full article

Kick-Start Your Path to Success with Our Brand-New Training – Refresh Your Success: Marketing Strategies
This training is a new virtual training session designed to provide agents with the marketing tools, tactics and
know-how they need to help effectively sell AARP® Medicare Supplement Insurance Plans. Full article

Congratulations to the 2016 A2Oh! GO! Trip Recipients!
The team at UnitedHealthcare is pleased to announce the agents who have earned an A2Oh! GO! trip through the
A2Oh! Rewards Program! Full article

Make a Difference in Your Community This Year with the ACES Program!
This year’s Agent Community Engagement & Service (ACES) program is in full swing! There is still time for you
to perform volunteer activities in your community. Full article

Important Training Sessions are Back!
Don’t miss the opportunity to attend one of the upcoming training sessions for 60 Minutes to Success, Agent
Group Sales and Online Enrollment via LEAN™ for AARP® Medicare Supplement Plans. Full article

Promote MA Plans to Low Income Part D Members Using NEW SEP Letter
Connect with current Medicare Part D members using the new Special Election Period (SEP) Agent Relationship
Letter, now available on the Agent Toolkit. Full article

What Users Are Saying About Top Agent Toolkit Materials
SEP is well under way and we want to share what other Agent Toolkit users are saying about the materials
available on the site. Full article

What’s New with Renew Rewards in 2017?
You’ve been asking about how Renew Rewards works and what you can say to consumers. Here are some answers!
Full article

STATE SPECIFIC NEWS

2017 Network Hospital Directory Updates for AARP® Medicare Supplement Select Plans Now Available In Your State
Changes have been made to the list of participating hospitals for AARP® Medicare Select Plans. These
changes may impact availability of AARP Medicare Select Plans in certain geographic locations. Full article

2017 Sales Presentations for AARP® Medicare Supplement Plans are Now Available
The 2017 AARP® Medicare Supplement Plans Sales Presentation is now available on the Agent Toolkit in your
state. Full article

Podcast – Listen to our most recent podcast episodes!

This Month in Focus News

Member Experience – Share your member story!

Do you have a heartwarming member story to share? If so, we’d love to hear it! Please send UHC an email and you
might be featured in an upcoming edition of Focus News!