Archives
A Message from WellCare Sales Communications Attention Maine and New York agents! Please be advised changes were made to the Part D section of the Summary of Benefits (SOB) booklet for some plans offered in your market. To ensure you have the materials you need for appointments, we created an ... Read More
A Message from WellCare Sales Communications Important! Due to a system error, some Today’s Options members did not receive a 2019 coupon book in January. We have since corrected the issue and the target mail date is the third week of February. Further, 2019 coupon books were mailed earlier this ... Read More
A Message from James MacKenzie The University of Rochester Medical Center has informed WellCare they will no longer submit out of network claims on behalf of our today’s options members effective immediately. Providers included in the University of Rochester system include Strong Memorial Hospital, Highland Hospital, and FF Thompson Hospital, ... Read More
A Message from WellCare Sales Communications The WellCare Member Experience Through New Member Orientation and Welcome Room sessions, we offer education/assistance to members regarding transitioning to a new plan, billing, coverage, pre-approvals, transportation, public assistance, and more. Sessions are hosted by WellCare resources at regional WellCare sales offices or local/convenient ... Read More
WellCare Pressing Topics and Key Updates ID Cards: As discussed last week, we are going to re-issue 100% of all ID cards for every line of business in New York (HMO, PPO, and PFFS). As of today, we are projecting in-home dates ranging from 1/28 to 2/1 with the expectation ... Read More
A Message from WellCare Sales Communications As previously communicated by Aetna’s Broker Services team, as of January 1, 2019, WellCare is the entity for the Aetna standalone Part D (PDP) products. As a contracted partner with WellCare, there is no action needed from you with either company at this time. ... Read More
A Message from James Mackenzie NEW! WellCare Launches Agent Support Email Address In response to the high volume of AEP applications for both our PDP and core Medicare Advantage plans, WellCare is pleased to announce a new email address to support our agents. Any issues that your members may be experiencing ... Read More
A Message from WellCare Sales Communications We appreciate your dedication and support during the 2019 AEP season! Thank you for your patience as we diligently work to wrap up the following. 2019 Plan Materials Please be advised some members have received 2019 enrollment confirmation letters but have not received ... Read More
A Message from WellCare Sales Communications Medicare Advantage Open Enrollment Period (MA OEP) Beginning in 2019, an individual with a current Medicare Advantage policy will now be able to make a one-time change to their MA plan from January 1st to March 31st. During this Open Enrollment Period, MA ... Read More
WellCare Health Plans, Inc. 2019 Annual Guidance Presentation Summary Non-GAAP Financial Measures In addition to results determined under GAAP, WellCare provides certain non-GAAP financial measures that management believes are useful in assessing the company’s performance. Non-GAAP financial measures should be considered in addition to, but not as a substitute ... Read More
