To All Fidelis Care Medicare Producers

The Centers for Medicare & Medicaid Services (CMS) is required to remove Social Security Numbers (SSNs) from all Medicare cards by April 2019. A new, unique Medicare Number will replace the SSN-based Health Insurance Claim Number (HICN) on each new Medicare card. Starting April 2018, CMS will begin mailing new Medicare cards to all people with Medicare on a flow basis by geographic location and other factors

Due to the new CMS requirements, starting on April 1, 2019, Fidelis Care will no longer be accepting HICN (social security) numbers on Medicare applications, both online and on required forms. If you are meeting with an applicant for a Fidelis Care application and you DO NOT have the applicant’s MBI number, Please call the Fidelis Broker Services department (while you are with the applicant) at: 1-877-259-8428 and one of our Broker Services Associates will obtain the applicant’s MBI number from the CMS system using the client’s current HICN number. You may also send a secure email to:

Questions? Contact our Sales Directors at (855)-888-8326

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