Humana System Downtime Scheduled

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Humana System Maintenance is scheduled for Sunday, February 9, 2020 from 6 a.m. EST – 3 p.m. EST.

Systems Impacted Intermittently During Maintenance Window:

  1. Medicare Sales:
    • FastApp: Agents may not be able to quote or enroll.  If FastApp is unavailable, agents may use Humana.com to quote if appropriately licensed.
    • MAPA: Connection to Humana will not be available. Agents may not be able to upload or synchronize.
    • Enrollment Hub: Connection to Humana will not be available.  Agents may not be able to download, save, or submit in connected mode or synchronize from offline mode until system maintenance is complete.
  2. Connection Hub:
    • Partner agents may not be able to authenticate preventing access to the system
  3. Vantage:
    • Access to Vantage will be sporadically denied during this time due to the inability to verify agent status via SOLAR.

Questions? Call us at 855-888-8326.

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Until AEP Begins!

October 15, 2020