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Humana: Important Network Change Information

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URGENT UPDATE

Beginning January 1, 2021, DaVita Inc. dialysis centers will no longer be in the Humana Medicare Advantage plan network.

While Humana continues to negotiate with DaVita, Inc., they wanted to make agents aware of the change as it currently stands, as well as how they are planning to help members currently receiving treatment at DaVita Inc. dialysis centers.

Actions Humana is taking to support affected members:

  1. Despite the change, all current DaVita Inc. patients will be able to continue the same treatment at any DaVita dialysis center location or provider through the duration of their treatment in 2021 for Medicare Advantage members. That means their care will not have to change, and no action is required on their part.
  2. Humana members may have questions about what this means for their care, so Humana Member Services will be calling affected members to communicate this change. Additionally, Humana has created a dedicated team of highly trained member care specialists to help. Members may call 1-877-883-8511 or TTY 711, 7 days per week, 8 a.m. – 8 p.m., and they will answer questions about available services and treatment options.

Please reach out to Agent Support Unit (ASU) at 800-309-3163 or your local Broker Relationship Manager or Broker Relationship Executive if you have any questions or concerns.

Questions? Call us at 855-888-8326.

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