Focus News UnitedHealthcare 09-09-15

Focus News UnitedHealthcare 09-09-15

Medicare Advantage study
National Medicare Education week
NEW mobile enrollment application – LEAN
What’s NEW on the Agent Toolkit
Keeping members satisfied and retained
Assisting non-English speaking consumers
Requesting an American Sign Language Interpreter
2016 Sales Event Resources now available
New bConnected Disposition Guide
Industry News
New study finds Medicare Advantage provides higher value care for diabetes and cardiovascular disease
A new study published in the American Journal of Managed Care finds Medicare Advantage plans provide higher value care for diabetes and cardiovascular disease compared to traditional Medicare. Full Article
Did you know? National Medicare Education is next week – September 15-21
You know better than anyone, Medicare is confusing. Help combat that confusion by participating in National Medicare Education Week! Find out what you as an agent can do!Full Article
Operations News
IT’S HERE…UnitedHealthcare’s NEW mobile enrollment application-UnitedHealthcare®LEAN™
Now available, UnitedHealthcare’s NEW mobile enrollment application UnitedHealthcare® LEAN might just be the next best thing you’re looking for! Full Article
Plan to utilize LEAN on your tablet? If you use your phone or tablet for work, then you need to know about how to encrypt your devices to avoid a breach! Learn more
Check out what’s NEW on the Agent Toolkit
Soon you will see updated materials and exciting enhancements on the Toolkit to help you with your marketing efforts for the upcoming selling season. Check out what’s new!Full Article
How do I keep members satisfied and retained?
Continuing with our Member Satisfaction series, learn more about the TOP agent driven complaint for that last few years – Incorrect Provider Information. Full Article
Assisting non-English speaking consumers
During the upcoming selling season, you may encounter language barriers with some of your consumers. Make sure you know how to provide them the best possible service by knowing what resources are available. Full Article
Requesting an American Sign Language Interpreter
You are responsible for making sure your consumer receives the information needed to make an informed decision when enrolling in a Medicare insurance plan. If a consumer is hearing impaired, you must know how to meet their needs, which may mean obtaining an American Sign Language interpreter.Full Article
2016 Sales Event Resources are now available on the Distribution Portal
These resources support compliance standards put forth by the Centers for Medicare & Medicaid Services and can be leveraged to really make the most of your Sales Events this upcoming selling season. Full Article
New bConnected Disposition Guide
The bConnected Disposition Guide has been updated and contains an updated section for Contact and Opportunity dispositions. It comes fully loaded with the disposition, corresponding definition and an example scenario. You can find the guide on the UnitedHealthcare Distribution Portal.

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