EPIC Cancellations

A total of 4,605 first-quarter 2019 non-payment cancellations were made retroactive to December 31, 2018. The payment was due no later than 1/21/2019 or the member would be canceled for nonpayment.

  • If a member is canceled for nonpayment but they want to continue EPIC coverage:

o   The EPIC Member should call the EPIC Helpline: 1-800-332-3742

o   A new account will be created and a new EPIC ID number will be created

o   A new bill will be sent to the member and EPIC coverage will begin only after the payment has been received

o   A card with the new ID number will be sent to the member after payment is received

o   The Medicare/LIS information cannot be transferred from the old account. The new account will not have the Medicare/LIS information until it is received through the monthly CMS process

We encourage members to call the EPIC Helpline 1- 800-332-3742 and speak with a Helpline Representative if they have any questions.   Representatives are available Monday – Friday, 8:30 am to 5:00 pm.

Remember to visit the EPIC website at www.health.ny.gov for other information.

Thank you for continuing to assist EPIC members.

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