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UnitedHealthcare: JarvisWRAP for May 13

May 13, 2024

Year-round growth opportunities with UnitedHealthcare C-SNP offerings

At UnitedHealthcare, they understand there’s not always a one-size fits all approach to support someone’s overall health. That’s why Chronic Special Needs Plans (C-SNP) can be a great option to cater to the specific health and wellness needs of eligible members or consumers. C-SNPs also provide a year-round opportunity to grow your book of business outside the traditional selling periods and may include extra benefits like our Over-The-Counter (OTC) & Healthy Food benefit. But before selling a UnitedHealthcare C-SNP, there are some things you should know:

  • Plans are designed for consumers with diabetes, cardiovascular disease and/or chronic heart failure and include benefits and services tailored to help support those qualifying condition(s)
  • There is year-round enrollment opportunity with a special election period (SEP) for qualified consumers not currently enrolled in a C-SNP or who wish to move to a C-SNP that focuses on a different qualifying condition than their current plan
  • Plans are designed to provide affordable access to care, including lower Specialist copays on average compared with our non-SNP offerings to help eligible members manage their chronic conditions
  • Most plans also include our OTC & Healthy Foods benefit with thousands of covered healthy foods like fruits and vegetables, meat, seafood, dairy products, bread, cereals and OTC health & wellness products
  • Plans have a unique formulary with lower tiering for select drugs common to treating C-SNP eligible conditions, diabetic supplies on Tier 2 vs. Tier 3 and insulin copays for $25 or less
  • As with all UnitedHealthcare Medicare Advantage plans, members can access $0 copays on Tier 1 and 2 drugs when using Optum Home Delivery, which includes diabetic supplies on our C-SNPs

To find out what C-SNP offerings are available in your area, please visit the Medicare Product Portal (Jarvis > Knowledge Center > Medicare Product Portal). And don’t miss one of UnitedHealthcare's live training sessions to learn more about the UnitedHealthcare C-SNP offerings and how you can help consumers find the right plan. And if you’re looking to brush-up on C-SNP, check out our Chronic Special Needs Plans Course in Learning Lab > Content Library > search Chronic Condition or our all-new quick reference guide at Jarvis > Knowledge Center > Selling Resources.

You can access our trainings by visiting Jarvis > Knowledge Center > Training & Certifications.

Grow your business with these tools

Jarvis has several self-service tools to help you manage your work and grow your book of business. Here are two of the most popular:

View market-specific plan information

The Medicare Product Portal is your one-stop shop to find, learn about and compare market-specific UnitedHealthcare Medicare Advantage plans. Access the portal in Jarvis > Knowledge Center > Medicare Product Portal. Take the on-demand training at Learning Lab > Content Library > Medicare Product Portal (course). 

Easy to use Book of Business

Access important information on your members through your Book of Business (BoB) on the Jarvis home page. Leverage this information to help support member retention, outreach, marketing and business planning.  

A successful UCard®Member Week

UnitedHealthcare UCard® Member Week, which ran from April 1-5, reached more members than ever before and helped them find value from their plan through unique event offers! In fact:

  • Participating seniors spent twice as much on OTC and Healthy Foods for Walgreens Senior Day as part of UnitedHealthcare UCard Member Week compared to the next largest Senior Day. Consumers 55+ can continue to take advantage of the 20% Walgreens Senior Day discount on the first Tuesday of each month throughout 2024, so make sure members are aware this offer will continue to exist.
  • The collaboration with the National Park Foundation (NPF) attracted over 151,000 total NPF website visits and was the most visited landing page from March 14 – April 24 (even throughout a busy National Park Week) and the 6th most visited page on nationalparks.org in the past year.
  • 490,000+ members completed 10 days of activity to earn their ‘Get Moving Reward,’ which requires 10 days of activity for a month of 30 minutes per day.

This increased engagement shows members are excited about participating in what UnitedHealthcare UCard® Member Week has to offer. As an agent, this is a great opportunity for you to highlight some of the unique ways members can engage with their UnitedHealthcare plan. UnitedHealthcare will have another Member Week in September – watch for more information soon.

UHC Agent Toolkit

New “sort by” feature!

UnitedHealthcare is excited to share a new feature on the UHC Agent Toolkit to help you easily access the most popular resources. Simply visit the UHC Agent Toolkit (Jarvis > Sales Tools > Sales Materials > UHC Agent Toolkit) and navigate to Search page > Sort By > Usage High to Low. This feature allows you to see the resources most frequently accessed by other agents to reach new consumers and help grow their business. And watch this video to learn how you can maximize this new feature.

AARP Medicare Supplement Facebook posts

With these new Facebook posts, you can quickly and easily share highlights of an AARP Medicare Supplement Insurance Plan. These Facebook posts feature eye-catching videos, are customizable and are available with various messaging and headline options. If you use social media, these are a great way to promote your business! Search using keyword MS Social.

Use the Agent Guide to support your business

The Agent Guide is your resource to understand what you need to know to conduct your business. It lays out how to stay compliant and provides the details to build your business with UnitedHealthcare. This guide is also updated each month to ensure you have access to current information.  

A few important call outs:  

Did you know that there is a blackout period between Sept. 1 and Dec. 31 when External Distribution Channel (EDC) agents cannot make changes to their upline? That means an Intent to Move form must be submitted by May 31 to meet the 90-day waiting period before the Sept. 1 cutoff. Check out the Agent Guide to learn more.  

And be sure to read the updates to the Monitoring Programs section and the Agent Complaint Process section. Recent changes are in red. Access the Agent Guide to learn more on Jarvis > Knowledge Center > Agent Guide.

New capabilities in Jarvis

Experience more convenience and efficiency with the new capabilities in Jarvis for AARP® Medicare Supplement Insurance Plans from UnitedHealthcare®. You can now help clients with plan changes when they qualify for Guaranteed Issue, assist with back date terminations when coverage overlaps, and update your commission preference in Jarvis.

AARP endorses the AARP Medicare Supplement Insurance Plans insured by UnitedHealthcare Insurance Company or an affiliate (collectively “UnitedHealthcare”). UnitedHealthcare pays royalty fees to AARP for the use of its intellectual property. These fees are used for the general purposes of AARP. AARP and its affiliates are not insurers. AARP does not employ or endorse agents, brokers or producers.

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