UnitedHealthcare: JarvisWRAP for December 18

Feature Article

We did it! We closed out the Annual Enrollment Period (AEP) and wanted to take a moment to thank you for your hard work! Leading up to and throughout AEP, you prepared and worked tirelessly to help ensure consumers and members found the right plan. You helped connect members with access to health care. Please know all your efforts did not go unnoticed and you have our sincere appreciation.

With AEP behind us, it’s time to reflect, reset and gear up for the new year. Take advantage of our resources to highlight the differentiated experience we offer members. Check out the Member Experience page on Jarvis to learn about the new member experience (Jarvis > Knowledge Center > Member Experience). Review what members can expect for rewards, over-the-counter (OTC) benefits, UnitedHealthcare UCard® and more with Quick Reference Guides (Jarvis > Knowledge Center > Selling Resources). Or, join a national training conversation about Medicare Advantage Open Enrollment Period (MA OEP) (Jarvis  > Knowledge Center > Training & Certification > Live training sessions calendar).

And speaking of what’s ahead... we hope you have a wonderful holiday season! Be sure to kick your feet up, relax and enjoy time with friends and loved ones.

Thank you and happy holidays!

In observance of the holidays, there will not be a Dec. 25, 2023 or Jan. 1, 2024 edition of JarvisWRAP. The next edition will be published Jan. 2, 2024.

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Your guide to Medicare Advantage commission payments for 2024

Whether you are a new agent or someone who has sold with UnitedHealthcare for years, now is a great time to refresh your commissions knowledge. Here’s everything you need to know about 2024 UnitedHealthcare commissions.

AEP 2024 agent commission payments

• UnitedHealthcare will issue agent-level commission payments for 2024 effectives on Jan. 1, 2024.
• UnitedHealthcare uses information released in a Centers for Medicare & Medicaid Services (CMS) report in January to determine initial or renewal rates. Your first payment will be the renewal rate for 2024 effectives. If the CMS report indicates a sale is New to Medicare, it is eligible for initial rate compensation and an additional payment will be issued for the balance of the full initial rate mid-January.
• Agent of Record retention is applied immediately with no gap in payment for all qualified plan changes.
• Reminder! Continuing in 2024 for Medicare Advantage (MA) plans with 2020 or later effective dates, UnitedHealthcare will pay monthly renewals at the current CMS published Fair Market Value (FMV) renewal year commission amount.

Jarvis is your commissions destination

Access your commission statements and the commission calendar, update your direct deposit and any forms you need to do business with UnitedHealthcare. Forms include:

• Assignment of Commissions
• Successor Agent

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PHD holiday hours

The Producer Help Desk (PHD) will be closed on both Monday, Dec. 25, 2023 and Monday, Jan. 1, 2024. With the exception of these days, PHD will be open 7:00 a.m. – 9:00 p.m. CT Monday – Friday.

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Enrollment period terminology change

UnitedHealthcare will be adjusting their enrollment period terminology in 2024 to align with the Medicare beneficiary-facing terminology used by the Centers for Medicare & Medicaid Services (CMS). They believe that aligning with CMS terminology will help eliminate consumer confusion when talking about the different enrollment periods and their options during each.

CMS refers to the enrollment period that lasts from Jan. 1 to March 31 as the “Medicare Advantage Open Enrollment Period (MA OEP).” UnitedHealthcare has historically referred to this time as the “Open Enrollment Period.” Effective Jan. 1, 2024, they will also refer to this period as “Medicare Advantage Open Enrollment Period (MA OEP).”

As they transition, you will begin to see the use of “Medicare Advantage Open Enrollment Period (MA OEP)” on materials, resources and more.

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Start the New Year off right with LEAN^TM

The New Year is right around the corner, so get up to speed on using LEAN now! You may have heard that using the online enrollment tool, LEAN, for AARP® Medicare Supplement Insurance Plans from UnitedHealthcare® is designed to make the enrollment process smoother and more efficient for you and your clients.

But did you know that LEAN minimizes the risk of application errors, provides a built-in premium rate calculator, offers real-time application status updates and much more? Try the LEAN training site to practice, see all steps involved in the enrollment process and take an in-depth look at how the tool works. Go to Jarvis > Knowledge Center > Enrollment Resources to access the LEAN training site. You’ll learn more about the tool and its three enrollment signature options, including Express Security Code.

_{AARP endorses the AARP Medicare Supplement Insurance Plans insured by UnitedHealthcare Insurance Company or an affiliate (collectively “UnitedHealthcare”). UnitedHealthcare pays royalty fees to AARP for the use of its intellectual property. These fees are used for the general purposes of AARP. AARP and its affiliates are not insurers. AARP does not employ or endorse agents, brokers or producers.}

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Build member loyalty by supporting your new members, even before their coverage starts!

With Learning Lab’s “Member Experience-Real Time Access” course, you can learn about Medicare Advantage members’ real time access features on their Member Portal and mobile app. These interactive modules will walk you through the pre and post effective digital member experience. Each simulation features the member portal screens with instructions for using the demo tool at the top of each screen. The mobile app version allows you to click through and view what the member would experience within the app.

This training includes:

• Confirmation of enrollment and status updates
• First time registration of the Member Portal
• Getting started earning Rewards
• UCard Activation
• Member dashboard
• UCard Hub
• Coverage and benefits
• OTC credit and rewards

Find it at: Jarvis > Learning Lab > Content Library > Member Experience-Real Time Access (course).

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Special Enrollment Period materials

Are you ready for the Plan Year 2024 (PY24) Special Enrollment Period (SEP)? Look for the following acquisition marketing materials with specific SEP messaging on the UHC Agent Toolkit:

• MA/D-SNP SEP Facebook Campaign – 24SPRJ82557
• Spanish version – 24SPRJ82559
• MA Meetings Postcard – 24SPRJ81628
• Spanish version – 24SPRJ81629
• MA SEP Flyer – SPRJ82287
• MA Pre/Post 65 Meeting Flyer – 24SPRJ64111
• MA Pre/Post 65 Benefit Postcard – 24SPRJ64113
• MA Pre/Post 65 Local Agent Ad – 24SPRJ56516
• D-SNP Multi-Message Agent Letters – 24SPRJ66618

Search individually by SPRJ numbers above, or to find all search by keywords “PY24 SEP.”

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Renew Active gym flyer

Renew Active® by UnitedHealthcare® is the gold standard in Medicare fitness programs for both the body and mind. Help your members take advantage of the largest national Medicare fitness network with over 22,000 locations, including premium gyms and access to the largest digital fitness network of on-demand workout videos and live streaming fitness classes. The Renew Active gym flyer gives your members the flexibility to work out when, where and how they choose.

Search keywords: RA Gym

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SEP news

Special Election Period may be available to members affected by severe weather

The Federal Emergency Management Agency (FEMA) may have declared a weather-related emergency or major disaster in your state. Medicare beneficiaries affected may be eligible for a Special Election Period (SEP).  

For affected areas and SEP dates, please visit Jarvis. For marketing materials that comply with CMS marketing requirements, please visit the UHC Agent Toolkit.

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