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1MM: Aetna 2020 Member Resources and Tools

This Week’s 1 Minute Monday (1MM): Aetna 2020 Member Resources and Tools

As part of 2020 goals to be that informative advocate to your client base, we want to take this opportunity to offer the below Aetna Member resources/tools/links when fielding new member inquires.

Here are some of the things that members can see and do on Aetna’s Secure Member Website:

  • 24/7 Nurse Hotline
    • 1-800-556-1555 (TTY: 711)
  • Fitness Benefit www.silversneakers.com to enroll and search for nearby participating facilities
    • 1-866-584-7389 (TTY:711)  
  • Resources for Living referrals for local programs/resources
    • 1-866-370-4842 (TTY: 711)

See below new to Aetna’s member on-boarding welcome letter.  Members will receive a similar letter with key messaging. Aetna’s objective is to (1) welcome and educate members on 2020 plan benefits (2) promote plan utilization and member engagement leading to healthy action steps. The letter will contain the following:

  • Introduce new Aetna Medicare ID card
    • Dental idenfitier (for members who added OSB dental)
  • Promote member secure portal registration and Medicare Smart Video usage
  • Highlight extra benefits including:
    • Resources for Living
    • Silver Sneakers fitness program
    • 24 hour nurse hotline
    • Member Services direct line
    • Where available Dental/Vison/Hearing benefits (variable based on plan availability)


Questions, contact us at 855-888-8326! 

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