AEP Updates from Empire BCBS

Please see below the different tools and useful links provided by Empire as we move through this busy AEP season together!

Important Vendor Contact Information


Agent Support Hours

  • Monday-Friday now through 11/25 from 8:30 am – 8:00 pm
  • Black Friday 11/27 from 9:00 am – 5:30 pm
  • Sunday 11/29 from 9:00 am – 5:30 pm
  • Monday 11/30 – Sunday 12-6 from 8:30 am – 10 pm
  • Monday 12/7 from 8:30 am – 3:00 am (on 12-8)
  • Saturdays starting 10/17 through 12/5 from 9:00 am-5:30 pm
  • On Tuesday, 12/8 the Monday-Friday hours will return to 8:30 am – 8:00 pm and they will be closed on Saturdays and Sundays


DSNP verification is available in mProducerChanging to a Different (New) Plan

Empire encourages you to use this site versus calling in, as it is much quicker.


Voice Signatures!

Don’t forget you need to take a 60 min training in order to get your code to use on the Voice Signature tool.


Provider Lookup

Please use https://shop.empireblue.com/medicare

  • Once you enter the zip and choose providers, you can still search for a specific provider, just scroll up on the screen to see the Advanced Search Options
  • You can also download a pdf of the provider directory in CustomPoint https://custompoint.rrd.com


mProducer Recorded Webinars

Tim Glover from Empire has created a couple of easy to watch, short and fun webinars to help you understand the eSOA and mProducer online application process. You’ll enjoy Tim’s humor as he walks you through how to easily enroll someone.

Electronic SOA – Password Uc79fUK2 (10 min)

MAPD Application Transfer – Password 3AqsZNbJ (29 min)

Who we are, what we do.

Choosing an FMO to work with is not just about having access to top insurance products and commissions, it’s about finding a one-on-one agent service that is prepared to meet your needs.  Get to know us, and see how we can help you take your business to the next level.


Contact us at 855-888-8326!

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